Returns & Refund Policy
We want you to love your purchase! If you're not completely satisfied, we're here to help.
Return Policy Overview
We accept returns within 7 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Please ensure the product is in its original packaging.
Eligible Items
- •Clothing items with tags attached
- •Accessories in original packaging
- •Unused spiritual items
Non-Eligible Items
- •Items without original tags
- •Worn or washed clothing
- •Customized or personalized items
- •Sale or clearance items (unless defective)
Return Process
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Contact Us
Email us at returns@albaytelelegance.com with your order number and reason for return
Get Approval
Wait for our team to review and approve your return request
Ship Item
Pack the item securely and ship it to our returns address
Exchanges
If you need a different size or color, please contact us. We'll be happy to help with an exchange, subject to availability.
Refund Processing
Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We'll arrange for a replacement or full refund, including shipping costs.
Questions?
If you have any questions about returns or exchanges, please contact our customer service team.